Frequently Asked Questions

Downloads for completed projects are stored for 90 days from generation. We recommend downloading and securely storing your files promptly. If you need access after 90 days, contact support and we’ll advise on options.

You can edit light metadata (subtitle, audience, publisher name, minor fields) after generation. If a project is marked as committed (it already has generated print/cover/ebook files), changing the book's core identity — title, author name, or primary genre — requires starting a new project to ensure file integrity.

Log in and click Start a Project. Choose the services you want (print interior, cover, ebook) and follow the project wizard — your available credits are shown on the Start page and in your dashboard. A credit will be applied to the project when you proceed with the project flow; if you need help or your credits don't appear correctly, contact support via the contact form or text us.

Yes — your uploads and generated files are kept private and accessible only to your account and our support/production staff as needed. Generated downloads are available to download for 90 days from the time they are produced, so we recommend you download and securely store your files promptly. See our Privacy Policy for more details.

We accept major credit cards (processed via Authorize.net) and PayPal. You can purchase single services or credit packs from the Pricing/Checkout pages. If the online checkout shows a temporary issue, contact support via the contact form or text us and we’ll help complete your purchase.

Please use the Contact form (recommended) and include your order details: the email used, date of purchase, and transaction or order ID if available. Refunds are handled case-by-case — we will review the purchase and any credits used, confirm eligibility, and reply with next steps and an estimated timeline. If you prefer faster handling, include the word "Refund" in your subject line and provide any supporting screenshots or details.

First double-check your card details, billing address, and try again or choose PayPal. If the payment still fails, contact us via the Contact form or text +1 978 522 6530 and include the email used, date of purchase, and any transaction/order ID or error message so we can investigate and help complete your purchase.

The fastest way is the contact form on the Contact page (recommended) — this ensures we have your project details and usually gets a reply within hours. You can also text us at +1 978 522 6530 for quick questions (reply STOP to opt-out), call the same number (phone availability is limited), or mail Archieboy Holdings, LLC — address is available in the site footer. If your issue is urgent (broken file delivery, production blocker), note that in the form so we can triage faster.

One credit covers all three core services for a single book: print-ready interior formatting (KDP/Ingram-ready PDF), a print-ready full-wrap cover plus ebook cover image, and a validated EPUB 3 ebook with embedded cover. Credits are stored on your account and can be applied whenever you're ready. Credits never expire — use them when you’re ready. See the Pricing page for current credit-pack pricing.

Yes. We offer single-service options in addition to full-book credits. Current per-tool prices shown on the site are: AI Cover Creator — $15 per cover, EPUB conversion — $14 per conversion, Interior formatting — $19 per project. You can also buy one-book credits (which include all three services) or bulk credit packs. Visit our Pricing page to choose the option that fits your project, or contact support if you need help deciding.

We offer single-book credits and bulk credit packs to save on multiple books. Current plans: Author (1 book) — $39, Publisher (10 books) — $312 (20% savings vs single purchases), Press (25 books) — $682 (30% savings). Credits never expire and can be used whenever you're ready; see the Pricing page to purchase.

No — credits do not expire. Once purchased they remain on your account until you use them for a project.

Most projects complete within minutes — our interface shows average processing time as under 5 minutes. Larger or complex manuscripts, or projects that require Expert Human Fixes, can take longer (sometimes hours). If processing seems stalled, check the project Result page and Dashboard for progress or error messages; if it remains unresolved after ~30 minutes, submit an Expert Human Fix from the project or contact support via the Contact form or text +1 978 522 6530 and include your Project ID so we can investigate.

Use the Expert Human Fix request from your project (available on result pages and in the dashboard). Describe the issue and desired outcome — our team will review and provide a quote or next steps. Human fixes are handled as a separate workflow and may incur additional charges depending on the scope.

Turnaround and cost vary by the scope of the requested fix. Submit an Expert Human Fix from your project (available on result pages and in your dashboard) and our team will review the issue, provide a quote, and give an estimated timeline. Simple fixes are often resolved quickly; complex or high-effort work may take longer. If your issue is urgent, mark it clearly in the request so we can prioritize it.

Most projects complete within minutes, but large or complex manuscripts can take longer. First, check your Dashboard and the project Result page for progress details and any error messages. If the job still appears stuck after 30+ minutes, open the project and either submit an Expert Human Fix request (describe the problem and include screenshots if possible) or contact us via the Contact form or text +1 978 522 6530. Please include your Project ID or order/transaction ID so we can triage faster.

For best results, upload a DOCX (.docx) manuscript — DOCX (or .doc) is required for print interior work. EPUB uploads are accepted for EPUB validation/repairs (use the Ebook tool's Validate mode); PDFs may be accepted for some ebook workflows but are not suitable as a primary source for print formatting. The site UI and upload tooling are tuned for files up to ~50 MB; if you have larger files or many assets, please contact support before uploading.

Yes. On the Ebook Conversion page you can upload an existing EPUB for validation (choose the "Upload existing EPUB for validation" / Validate mode). We will validate the EPUB, run automated fixes where possible, and report any remaining issues. If you want us to rebuild the EPUB from your DOCX or perform manual repairs, standard per-conversion or Expert Human Fix charges may apply — contact support for a quote.

We produce validated EPUB 3.0 ebooks suitable for major distributors and a KDP/Ingram-ready PDF interior formatted to trim specifications with correct bleed and 300 DPI covers. Covers are delivered in CMYK for print-ready full wraps and as RGB/JPEG for ebook thumbnails.

Use consistent Word heading styles (Heading 1 for chapter starts), avoid embedding unusual controls, keep images at high resolution, and remove unnecessary manual page-break hacks. If your DOCX uses Word-generated Table of Contents or complex linked TOC entries, our parser detects and skips TOC blocks automatically, but a clean, well-styled DOCX speeds parsing and improves results.

Yes — images embedded in your DOCX are preserved and included in both EPUB and print outputs. For best print results, supply high-resolution images (ideally 300 DPI at the final print size); low-resolution images can look soft or pixelated in print. If you have mixed assets or special image needs, contact support and we can advise before you upload.

We do not assign or sell ISBNs. If you already have an ISBN you may enter it during the Ebook setup (optional). If you need to purchase an ISBN, please obtain one from your local ISBN agency (for example Bowker in the U.S.) and provide it during setup; contact support if you need advice.