Frequently Asked Questions

Downloads for completed projects are stored for 90 days from generation. We recommend downloading and securely storing your files promptly. If you need access after 90 days, contact support and we’ll advise on options.

You can edit light metadata (subtitle, audience, publisher name, minor fields) after generation. If a project is marked as committed (it already has generated print/cover/ebook files), changing the book's core identity — title, author name, or primary genre — requires starting a new project to ensure file integrity.

After completing a purchase, your conversion credits are immediately added to your account. Log in and go to your Dashboard to view your credit balance, then start a new project. Fill in your book title and author name (Step 1), then proceed to upload your DOCX manuscript to begin the conversion. If your credits don't appear after purchase, contact support with your order details.

Yes — your uploads and generated files are kept private and accessible only to your account and our support/production staff as needed. Generated downloads are available to download for 90 days from the time they are produced, so we recommend you download and securely store your files promptly. See our Privacy Policy for more details.

Yes — in addition to a standard email and password account, you can register or log in using your Google account. Click the Google sign-in option on the login or sign-up page. Your projects, credits, and download history are tied to your account regardless of which sign-in method you use.

Yes — Bookvana is the platform name you will see throughout the interface, emails, and project pages. Ebookconvert.pro is the website address. They refer to the same product. Your account, projects, credits, and download history are all managed at ebookconvert.pro; anything labeled Bookvana is part of the same service.

Yes — Bookvana has an affiliate program. If you have an audience of authors or book creators, you can earn a commission for referring new customers. Click the Affiliates link in the site navigation to learn more and sign up. Commissions are tracked automatically when referred customers complete a purchase.

We accept major credit and debit cards processed securely via Stripe. To purchase, go to the Pricing section, select a credit pack, and complete checkout. If the checkout shows a temporary error, contact support via the contact form or text +1 978 522 6530 and we'll help complete your purchase.

Please use the Contact form (recommended) and include your order details: the email used, date of purchase, and transaction or order ID if available. Refunds are handled case-by-case — we will review the purchase and any credits used, confirm eligibility, and reply with next steps and an estimated timeline. If you prefer faster handling, include the word "Refund" in your subject line and provide any supporting screenshots or details.

First double-check your card details and billing address and try again. If the payment still fails, contact us via the Contact form or text +1 978 522 6530 and include the email used, date of purchase, and any error message so we can investigate and help complete your purchase.

Yes — if you have a coupon code, enter it in the coupon field on the Pricing page before purchasing. Coupon codes typically give 10% off your first credit pack and are single-use per customer. If your code is not working, contact support with the code and we will help.

Your credit is reserved when generation starts. If the job fails due to a technical error on our side, contact us via the Contact form or text +1 978 522 6530 with your Project ID. We will re-run the job or restore your credit. Credits are not lost due to failures caused by our system.

The fastest way is the contact form on the Contact page (recommended) — this ensures we have your project details and usually gets a reply within hours. You can also text us at +1 978 522 6530 for quick questions (reply STOP to opt-out), call the same number (phone availability is limited), or mail Archieboy Holdings, LLC — address is available in the site footer. If your issue is urgent (broken file delivery, production blocker), note that in the form so we can triage faster.

Each conversion credit covers one complete book: a print-ready interior PDF (KDP/Ingram spec), a full-wrap print cover (CMYK, 300 DPI, with bleed) plus ebook cover image (1600×2560 px), a validated EPUB 3 ebook file plus an ebook PDF, and unlimited AI revisions to your book structure. Credits never expire — use them whenever you're ready. See the Pricing page for current credit-pack pricing.

We offer single-book credits and bulk credit packs. Current plans: Single Book — $19, 10-Book Pack — $139 ($13.90 per book), 25-Book Pack — $237 ($9.48 per book). Credits never expire and can be used whenever you're ready. Visit the Pricing page to purchase.

No — credits do not expire. Once purchased they remain on your account until you use them for a project.

Most projects complete within minutes — our interface shows average processing time as under 5 minutes. Larger or complex manuscripts, or projects that require Expert Human Fixes, can take longer (sometimes hours). If processing seems stalled, check the project Result page and Dashboard for progress or error messages; if it remains unresolved after ~30 minutes, submit an Expert Human Fix from the project or contact support via the Contact form or text +1 978 522 6530 and include your Project ID so we can investigate.

Use the Expert Human Fix request from your project (available on result pages and in the dashboard). Describe the issue and desired outcome — our team will review and provide a quote or next steps. Human fixes are handled as a separate workflow and may incur additional charges depending on the scope.

Turnaround and cost vary by the scope of the requested fix. Submit an Expert Human Fix from your project (available on result pages and in your dashboard) and our team will review the issue, provide a quote, and give an estimated timeline. Simple fixes are often resolved quickly; complex or high-effort work may take longer. If your issue is urgent, mark it clearly in the request so we can prioritize it.

Most projects complete within minutes, but large or complex manuscripts can take longer. First, check your Dashboard and the project Result page for progress details and any error messages. If the job still appears stuck after 30+ minutes, open the project and either submit an Expert Human Fix request (describe the problem and include screenshots if possible) or contact us via the Contact form or text +1 978 522 6530. Please include your Project ID or order/transaction ID so we can triage faster.

The AI cover creator generates a cover from your book title, author name, and your style choices. You pick a visual style (minimalist, dark/mysterious, bright/uplifting, illustrated, photo-realistic, or typography-focused) and a color palette, then choose whether you need a full print wrap (which requires your page count) or an ebook-only cover. You can also upload up to three reference images to influence the design. Generated covers are delivered in CMYK for print and RGB JPEG for ebook use.

Yes — when you upload your manuscript on the ebook conversion step, you can also upload your own JPG or PNG cover image (minimum 800×1200 pixels) to be embedded directly in your EPUB and PDF. The AI cover generator is an optional separate step and is not required to proceed with ebook conversion.

After your print interior or ebook is generated, you can request structural changes by typing plain-language instructions — for example, "rename Chapter 3 to The Turning Point" or "move the epilogue to the front matter." The Vana AI applies the changes and updates your book. You can also request prose-level revisions on individual sections. AI revisions are included with every credit at no extra charge and can be used as many times as you need.

Every book on Bookvana is built as a project with up to five steps: (1) Book Details — enter your title, author name, language, and any optional metadata; (2) Print Interior — upload your DOCX, review the detected chapter structure, choose formatting options, and generate your print-ready PDF; (3) Cover — create an AI-generated full-wrap print cover or upload your own; (4) Ebook — upload your DOCX and generate a validated EPUB 3 plus an ebook PDF; (5) Done — download all your files. You can revisit and regenerate any step. One credit covers all steps for a single book.

Yes — your project stays on your dashboard and every step can be revisited and regenerated as many times as you need. Return to the print interior, cover, or ebook step, adjust your settings or re-upload your manuscript, and generate a fresh output. Regenerating a step within the same project does not use an additional credit.

Your EPUB 3 file is compatible with all major ebook distribution platforms including Amazon KDP, Smashwords, Draft2Digital, and IngramSpark. Your print-interior PDF is formatted to KDP and IngramSpark interior specs (correct trim size, margins, and bleed), and your cover PDF is print-ready with CMYK color and bleed for both platforms. No additional conversion is needed — download your files and upload them directly to your chosen distributor.

No — each step is optional. One credit unlocks all five steps for your book, but you can generate only the outputs you need. For example, if you only want an ebook, you can skip the print interior and cover steps entirely. You can always return to any step later from your project dashboard and generate additional outputs without using another credit.

Upload a DOCX (.docx) manuscript for all workflows — .doc files must be converted to .docx in Word before uploading. You can also upload a PDF: the system will route it through an automatic PDF-to-Word conversion (a small separate fee applies) and then attach the resulting Word file to your project automatically. The site accepts files up to 50 MB; if your file is larger or contains many high-resolution images, contact support before uploading.

Yes — you can upload a PDF on the manuscript step and the system will automatically convert it to a Word document using a partner conversion service (a small separate conversion fee applies). Once the conversion is complete the Word file lands back in your project automatically and you can continue formatting as normal. If your PDF is already text-based and well-structured, conversion usually takes 1–3 minutes.

We produce validated EPUB 3.0 ebooks suitable for major distributors and a KDP/Ingram-ready PDF interior formatted to trim specifications with correct bleed and 300 DPI covers. Covers are delivered in CMYK for print-ready full wraps and as RGB/JPEG for ebook thumbnails.

Use consistent Word heading styles (Heading 1 for chapter starts), avoid embedding unusual controls, keep images at high resolution, and remove unnecessary manual page-break hacks. If your DOCX uses Word-generated Table of Contents or complex linked TOC entries, our parser detects and skips TOC blocks automatically, but a clean, well-styled DOCX speeds parsing and improves results.

Yes — images embedded in your DOCX are preserved and included in both EPUB and print outputs. For best print results, supply high-resolution images (ideally 300 DPI at the final print size); low-resolution images can look soft or pixelated in print. If you have mixed assets or special image needs, contact support and we can advise before you upload.

We do not assign or sell ISBNs. If you already have an ISBN you may enter it during the Ebook setup (optional). If you need to purchase an ISBN, please obtain one from your local ISBN agency (for example Bowker in the U.S.) and provide it during setup; contact support if you need advice.

When formatting a print interior you can choose: trim size (5×8, 5.5×8.5, 6×9, or 8.5×11), paper color (white or cream), body font, heading font, chapter heading style (classic, modern, minimal, or ornate), section-break style (ornament, line, or space), font size (small/normal/large), line spacing (tight/normal/generous), chapter numbering style (none/Arabic/Roman/spelled-out), page number position, drop caps, and first-paragraph indent. Preview is generated after you approve the detected manuscript structure.

When you upload your .docx, our system automatically detects your manuscript's structure — front matter, chapters, and major sections. Before generating the EPUB, you'll see a list of detected sections you can review, reorder, or rename. Approving the structure ensures the table of contents and chapter flow in your finished ebook are exactly right.

Yes — the project setup supports over 100 languages. On the first step (book details), choose your manuscript's primary language from the dropdown. This sets the correct language tag in your EPUB and ensures proper metadata for distributors. The service does not translate your content; it converts and formats whatever language your manuscript is written in.